I'm a new member, where do I start?
How do I tag Lisa or another member in the Community Forum?
Type in @ and then the first few letters of the member's name. When her name appears, click on it to tag her. e.g. @lisapage. The member you tag will receive an email notification that you tagged her in your forum comment.
How will I know if someone has created a new post in the forum?
I want to be notified by email when someone posts in the forum, how do I activate this?
How do I search the Program Portal for the topic or answer I'm looking for?
Here's a video showing you how to search the Program Portal.
The Q&A Calls and Virtual Retreats
Where can I find the schedule for the Q&A Calls and the Virtual Retreats?
How do I join the live Q&A Call or Virtual Retreat?
Where can I find the Spotify Playlist for the Virtual Retreats?
I'm having trouble joining the live call on Zoom. What should I do?
How do I find video chapters in the recordings?
Here's a short video showing you how to find the video chapters.
How can I track my progress so I know which videos and audio I have already enjoyed?
At the top right hand corner of each video, you will see a 'Mark Complete' button. Click on it to mark it as done.
My Account and Logging In
I lost my password. What should I do?
How do I change my profile picture?
Go to your Avatar in the top right hand corner of the page. Click on the drop-down arrow, select 'Profile', click 'Browse' and upload your photo.
How do I change my credit card?
2. Go to your Avatar in the top right-hand corner and click 'Billing' in the drop-down menu.
3. In the pop-up box that appears, click on the 'Subscriptions' tab and then click on 'Update Card Details', which you'll find on the right.
4. You will be redirected to a page where you can insert your new card details. Click 'save card', and that's it!
IMPORTANT - Please update your card using your laptop or desktop. The system won't allow using iPhones or Android phones to update the card details.
How do I install the app on my mobile device?
Go to your app store and search the word 'Netbloo' to find Academy+, then click 'update'.
Zoom links inside the app
The link will redirect you to a popup browser. If you have the updated version of Zoom, click 'Open' and join the live call.
If you don't have the latest version of Zoom on your mobile, you can still proceed by clicking 'Launch Meeting' (and then update your Zoom to the latest version after the call).